Privacy Policy

1. Introduction

Makazi Yangu Limited is committed to protecting your privacy in full compliance with the Kenya Data Protection Act, 2019 and its regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile app, or engage with our services.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, national ID/passport details
• Property Preferences: Search history, saved properties, budget ranges, location preferences
• Technical Data: IP address, browser type, device information, operating system
• Communication Records: Support tickets, chat conversations, email correspondence
• Financial Information: Payment details (processed securely through our payment partners)
• Usage Data: How you interact with our platform, features used, time spent on pages

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide personalized property matching and recommendations
• To verify your identity and prevent fraud
• To send property alerts and market updates
• To improve our services and user experience
• To process payments and manage your account
• To communicate important service updates
• To comply with Kenyan laws and regulations
• To conduct research and analysis for service improvement

4. Sharing of Information

We may share your information in the following circumstances:

• With property owners, agents, or landlords when you express interest in a property
• With payment processors to complete transactions
• With service providers who assist in our operations (under strict confidentiality agreements)
• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer, such as a merger or acquisition

5. Data Storage & Security

Your data is securely stored on servers located in Kenya, in compliance with the Data Protection Act requirements for local data storage.

We implement appropriate technical and organizational security measures to protect your personal data, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Strict access controls and authentication mechanisms
• Regular staff training on data protection
• Secure backup and disaster recovery procedures

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Privacy Rights

Under the Kenya Data Protection Act, you have the following rights:

• Right to Access: You can request copies of your personal data
• Right to Correction: You can request correction of inaccurate or incomplete data
• Right to Deletion: You can request deletion of your personal data in certain circumstances
• Right to Restriction: You can request restriction of processing in certain situations
• Right to Object: You can object to processing of your personal data
• Right to Data Portability: You can request transfer of your data to another organization
• Right to Withdraw Consent: You can withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 10.

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling some cookies may affect the functionality of our services.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our servers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email or in-app notification for material changes
• Post the updated policy on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: privacy@makaziyangu.co.ke
Phone: +254 700 123 457
Address: Data Protection Office, Makazi Yangu Limited, Nairobi, Kenya

We will respond to all legitimate requests within 30 days as required by Kenyan law.