Help Center

Find answers to common questions about buying, selling, and renting properties in Kenya

General Questions

Learn about Makazi Yangu and how our platform works

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For Buyers

Find information about searching and buying properties

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For Agents & Owners

Learn how to list and manage your properties

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Technical Support

Get help with account and technical issues

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General Questions

What is Makazi Yangu?

Makazi Yangu is a comprehensive real estate platform designed to help Kenyans find their dream homes and properties. We connect buyers, renters, and sellers through an easy-to-use platform that features detailed property listings, neighborhood information, and direct communication tools with agents and property owners.

Is it free to use Makazi Yangu?

Searching for properties on Makazi Yangu is completely free for all users. If you're looking to list a property, we offer both free and premium listing options. Free listings include basic features, while premium listings offer enhanced visibility and additional marketing tools to help your property stand out.

How does the website work?

Our platform is designed to make property search and listing simple:

  1. Use the search bar to find properties by location, price, or keywords
  2. Refine your search using our comprehensive filters
  3. View property details, photos, and contact information
  4. Contact agents or owners directly through our platform
  5. Save your favorite properties for later review

For property listers, you can create an account, list your property with details and photos, and manage inquiries all in one place.

For Buyers

How do I search for a property?

To search for a property:

  1. Use the search bar at the top of any page
  2. Enter a location (city, neighborhood, or specific address)
  3. Click the search button or press enter
  4. Browse the results and use filters to refine your search

You can also use our map view to explore properties in specific areas visually.

How do I contact an agent or owner?

To contact an agent or property owner:

  1. Navigate to the property listing you're interested in
  2. Click the "Contact Agent" or "Contact Owner" button
  3. Fill out the contact form with your information and message
  4. Click "Send Message" to submit your inquiry

For some listings, you may also find direct phone numbers or email addresses that you can use to contact them.

For Agents & Owners

How do I list my property on Makazi Yangu?

Listing your property is simple:

  1. Create a free account or sign in to your existing account
  2. Click on "List Your Property" in the top navigation
  3. Fill out the property details form (location, price, features, etc.)
  4. Upload high-quality photos of your property (minimum 5 recommended)
  5. Add a detailed description highlighting key features
  6. Select your listing type (owner posted or agent listed)
  7. Review and publish your listing

Our moderation team will review your listing to ensure it meets our guidelines before it goes live (usually within 24 hours).

Technical & Account Support

I forgot my password. How do I reset it?

To reset your password:

  1. Go to the login page and click "Forgot Password"
  2. Enter the email address associated with your account
  3. Check your email for a password reset link (check spam folder if not in inbox)
  4. Click the link and follow the instructions to create a new password
  5. Log in with your new password

If you don't receive the email within 10 minutes, please contact our support team for assistance.

Still Need Help?

Can't find the answer you're looking for? Our support team is here to help you with any questions or concerns you may have.

Email Us

support@makaziyangu.com

We typically respond within 24 hours

Call Us

+254 113 320 238

Mon-Fri: 8am-6pm EAT
Sat: 9am-4pm EAT

Live Chat

Available during business hours

Look for the chat icon in the bottom right corner

Makazi Yangu Assistant

Hello! I'm here to help you with any questions about Makazi Yangu. How can I assist you today?